WHATMÁS

Chatbot

Efficient and effective response to customer inquiries

Multiagent – Multichannel with AI

Multiple chat messages from clients can be distributed among agents / operators and Artificial intelligence will allow you to talk to your customers with the same language they use.

In the interaction with customers, companies lose a considerable amount of money and time. Whatmas allows the company to have several operators answering the same line of communication, allowing the company to save a lot of money, but also to provide the most adequate response to clients/users.

What is Whatmás?

Is a Multiagent platform will allow the company to have several operators answering the same line of communication, they will have the option of creating an automatic robot with the information required in order to determine the data and the client’s needs, the operator of the conversation will know in advance the reason for the communication; as it will also facilitate the user’s attention because an operator will be able to transfer the conversation to the operator who can resolve the concerns or provide the information that the user or client is requesting, etc.

What is Whatmás able to do for your business?

Capturing customer data
Assigning sales orders
Scheduling appointments
Answer frequently asked questions
Opening support tickets
Database consultation
Answering to the most frequent questions asked by your clients

Features

Increases customer satisfaction

Provide immediate response to the client’s needs

Getting recognition with a single contact number

Features

Executes and saves time on mind-numbing tasks

Reduces administrative and processing costs

Increases the number of leads

Advantages

Distributed agents

Each agent/operator can get connected from anywhere without being dependant of a phone.

Customizable user information capture template

Useful answer shortcuts: whatmas generates quick answers to your clients by text programming and avoiding writing long sentences

Click to call

Instant phone calls with just a click to minimize the attention time to your clients/users and makes the interaction Agent/Operator-Customer easier.

Useful answer shortcuts

Whatmas generates quick answers to your clients by text programming and avoiding writing long sentences.

Customer service Statistics

Customer service Statistics:

Whatmas has all the indicators (metrics) in order to improve quality and attention times to customers or users.

Chatbot

Create your own chatbot which works 24/7, it can answer frequently asked questions, capturing data, scheduling appointments, Stocktaking Consultation, providing balance information and account or bank statements.