Efficient and effective response to customer inquiries
Multiagent – Multichannel with AI
Multiple chat messages from clients can be distributed among agents / operators and Artificial intelligence will allow you to talk to your customers with the same language they use.
In the interaction with customers, companies lose a considerable amount of money and time. Whatmas allows the company to have several operators answering the same line of communication, allowing the company to save a lot of money, but also to provide the most adequate response to clients/users.
What is Whatmás?
Is a Multiagent platform will allow the company to have several operators answering the same line of communication, they will have the option of creating an automatic robot with the information required in order to determine the data and the client’s needs, the operator of the conversation will know in advance the reason for the communication; as it will also facilitate the user’s attention because an operator will be able to transfer the conversation to the operator who can resolve the concerns or provide the information that the user or client is requesting, etc.
What is Whatmás able to do for your business?
- Capturing customer data
- Assigning sales orders
- Scheduling appointments
- Answer frequently asked questions
- Opening support tickets
- Database consultation
- Answering to the most frequent questions asked by your clients
Increases customer satisfaction
Provide immediate response to the client’s needs
Getting recognition with a single contact number
Executes and saves time on mind-numbing tasks
Reduces administrative and processing costs
Increases the number of leads
Bogotá: 743 15 80
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(+57) 320 477 7777
(+57) 300 912 0680