Improve your services management with
Whatmás
What is Whatmás?
A Chatbot is a virtual agent which can answer your customer’s messages autonomously; it is a software robot with artificial intelligence engine, natural language recognition that can be trained to perform automatic customer service such as: appointment scheduling, data capture, consultation and delivery of account statements information, etc.
- Communication with users via text messages
– Integration with company information systems
– Allows conversation through software that integrates with Facebook, Telegram, Whatsapp and Instagram.
How it works?
Whatmás automates responses to frequent requests from your customers via Whatsapp, Facebook Messenger, Telegram and Instagram; if a software bot is not enough, Whatmás forwards the conversation to one or more agents available in your company.
Access to multiple conversations
With a single Whatsapp number or single Telegram Facebook Messenger or Instagram account can be managed by a chatbot or by several agents through different PCs.
Monitor and control
All conversations can be monitored as they are recorded in Whatmás; it is possible to evaluate the quality of service and staff performance; Whatmás identifies the agent who was in contact with each user.
Save money
Your company will have virtual employees or chatbots serving your customers 24/7 on weekends and holidays. Fast and effective customer service at a fraction of the payroll cost.
Automation of customer service
Using chatbots you can provide attention to your customers in an autonomous way in processes such as: database capture, appointment assignment, balance or account statement inquiries, etc. Our chatbot gives immediate responses to your customers.
Improve response times
When faced with an important amount of messages, having a chatbot and distributing the conversations among several agents improves customer service times.
Advantages
Preguntas frecuentes
It is a Web platform that through Chatbots can automate data capture and response to frequent requests from your customers through WhatsApp, Facebook Messenger, Telegram and Instagram; if a software bot is not enough to meet a certain need of a user, Whatmás forwards the conversation to one of several agents that may be available for your attention. Agents log in with their own username and password through the app.whatmas.com portal.
A Chatbot is a virtual agent that can answer your customers’ messages autonomously; it is a software robot with artificial intelligence engine and natural language recognition that can be trained to perform automatic customer service such as: appointments, data capture, consultation and delivery of account statements, etc.
Yes, it is possible; in fact, it is one of the most used features of Whatmás. Once the conversation has been transferred, the destination operator will be able to know the history of the conversation, which is a very useful feature for helpdesk.
Yes, this software allows you to send images and PDFs to all agents in order to provide better customer service.
Yes, it is possible to perform these actions, users can freely send audios to listen to the requests or requests they have.
Yes, Whatmás can efficiently manage the information of your contacts and most importantly: you can customize the capture fields, so that agents can have the information available in the future, facilitating customer service and user care.
Yes, Whatmás supports the creation of predefined answers which can be used by any agent from the chat by typing the combination of slash (/) + the keyword (defined by the administrator in the message template option located in the options menu). This functionality saves valuable time and facilitates the agents’ work.